Never miss a booking.
Even at midnight.
ReplyBook answers Instagram DMs, Facebook Messenger, phone, SMS and web chat — in an Australian voice — and books straight into Fresha, Timely, Square, Petboost or MoeGo. While you're behind the chair, on a dog, or asleep.
Books straight into the calendar you already use.
You keep your calendar. We answer for you.
Built in Melbourne by AIRA Automations · Now onboarding our first cohort of Australian salons & dog groomers.
From message to booking
in 8 seconds.
Your customers message. AI responds, checks availability, and confirms — all automatically. You just show up for the appointment.
Customer messages
"Can I book a haircut Friday 2pm?"
AI understands
Natural language processing identifies service, date, time
Checks calendar
Real-time availability check in your calendar
Books instantly
"You're booked! See you Friday at 2pm ✂️"
The phone won't stop
while your hands are full.
For owners behind the chair
"Your hands are covered in colour. Your client is mid-foil. The phone just keeps ringing."
You can't pick up. Fresha holds the calendar but doesn't answer anything. A potential client DMs at 11pm and by morning, they've booked somewhere else. ReplyBook answers — in your voice, in your tone — and the booking lands in your existing system before you've rinsed off the gloves.
For groomers on a dog
"Every dog groomer is swamped. I've got a waitlist of people still trying to get in. There's only so many dogs I can do a day."
The clippers are running. The next dog's bath is filling. You can't break to type a reply, let alone take a call. ReplyBook handles booking enquiries, manages the waitlist, books regulars first — so the next "can I get Charlie in for a full groom?" gets answered before they ring the next shop.
Everything you need to
capture every booking.
Australian voice
Built in Melbourne, hosted in Sydney. Privacy Act 1988 compliant. We sound like Australians — not a Veronica/American demo retrofitted for AU.
Understands your customer
It actually gets it — even when a DM lands as "hey can I get a balayage Friday arvo??" No rigid forms, no menus, no broken bot replies.
Always knows what's free
Live-checks Fresha, Timely or your booking system before confirming. No double-bookings. Suggests the next-best slot if Saturday 11am's taken.
Confirms, reminds, locks in
Customers get a confirmation in seconds. Automatic reminder 24 hours before the appointment. Far fewer no-shows than "we'll text if we need to reschedule."
ACL-safe deposits
Take a holding fee at booking without the awkward conversation. Compliant with Australian Consumer Law. Cuts the no-shows that hurt most — last-minute Saturday cancellations.
Live in 10 minutes
Pick your vertical (salon, dog grooming), plug in Fresha or Timely, you're answering customers. Not a 6-week implementation project.
Built for appointment-based
businesses across Australia.
Pre-configured templates for your industry mean you're live in 10 minutes with services, prompts, and workflows tailored to your business.
Hair & Beauty
Salons, Barbers, Nail Studios
Pet Services
Grooming, Walking, Sitting
Spa & Wellness
Spas, Massage, Yoga
Health Services
Physio, Dental, Therapy
Fitness
Personal Training, Pilates
Home Services
Cleaning, Repairs, Gardening
Education
Tutoring, Music Lessons
Automotive
Detailing, Repairs, Service
Common questions.
Will it sound robotic? Will my customers hate it?
No. ReplyBook is built around an Australian voice from the first second — we sound like one of your team, not a call centre. Customers message in their own voice ("hey, can I get in Saturday for a balayage?") and the AI replies the same way ("Sweet, let me check Saturday for you"). If anything sounds off, you tune it. It's not a generic chatbot retrofitted for AU.
Do I need to switch from Fresha or Timely?
No. ReplyBook sits on top of Fresha, Timely, Square, Phorest, Kitomba, Petboost and MoeGo — your calendar stays where it is. We answer the phone, the DM, the email; the booking lands in your existing system. No data migration, no calendar switch, no staff retraining.
What if it books the wrong thing?
Every booking is confirmed back to the customer before it's locked in ("I've got you down for Saturday 11am — sound right?"). If the AI isn't 100% sure — unusual service, regular client with an off-script request, anything ambiguous — it hands off to you via SMS so you can take it from there.
How much does it cost?
Less than what you're losing to missed calls. Australian solo salons lose around $2,400/month to unanswered phones and DMs — ReplyBook costs a fraction of that and typically pays back in the first week of saved bookings. Talk to us for the specific number for your shop.
Is my customer data safe?
Yes. Your customer data is hosted in Australian data centres (Sydney and Melbourne) and processed under Privacy Act 1988 standards. No US or EU data hops, no offshore processors. AU data residency is a core feature, not a footnote.
I tried a chatbot once and it was terrible. How is this different?
Most chatbots are generic templates that follow rigid menus and break on anything off-script. ReplyBook isn't a chatbot — it's an AI operating system trained on your services, your prices, your booking rules, and your tone of voice. It understands "Friday arvo" and "do you do full balayage?" the same way you would. And if it ever falls back, it hands off to you, not to a dead-end menu.
Most owners compare ReplyBook
to three other things.
Here's how it stacks up.
Hiring a receptionist
- • Sleeps, has weekends off
- • Scarce hires across AU
- • Phone-only — no IG, FB, SMS
Fresha auto-reply
- • Fresha customers only
- • Templated, rigid responses
- • Can't handle off-script asks
Voicemail
- • 85% never call back
- • Only 20% leave a message
- • 67% of those get ignored
ReplyBook
- • IG, FB, phone, SMS, web — all in one
- • 24/7, Australian voice
- • Live in 10 minutes
Try ReplyBook for 14 days.
Decide on day 15.
10-minute setup. No credit card. Cancel anytime.
ACL-safe deposits built in. No awkward conversations.
Hosted in Sydney/Melbourne. Privacy Act 1988 compliant.